Return & Refund Policy
Last Updated: October 23, 2026
At Fashion Eyewear, customer satisfaction is important to us.
Please read our return and refund policy carefully before making a purchase.
1. Return Requests
If you are not satisfied with your purchase, please contact our customer service team to discuss your return request.
Please provide:
- Your order number.
- The item you wish to return.
- The reason for your return.
- Relevant photos, if the item is damaged or incorrect.
All return requests are subject to review and applicable consumer protection laws.
2. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include clear photos of the item and relevant order information so that we can review the issue.
We will work with you to determine an appropriate resolution.
3. Return Conditions
For return requests, we may consider the following factors:
- Whether the item has been used or worn.
- Whether the item is damaged.
- Whether the original product and packaging are available.
- The reason for the return.
- Applicable consumer protection requirements.
Please contact us before sending any item back.
Do not send products to an address without receiving return instructions from our customer service team.
4. Refunds
Once an approved return or refund request has been reviewed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
5. Exchanges
If you receive an incorrect or defective item, please contact our customer service team.
We will review your request and advise you on the available resolution options.
6. Non-Returnable Situations
Certain products may not be eligible for return where permitted by applicable law.
However, nothing in this policy limits any mandatory consumer rights that may apply to your purchase.
7. Contact Us Before Returning
Please contact our customer service team before returning an item.
Store: Fashion Eyewear
Email: [YOUR CUSTOMER SERVICE EMAIL]
Website: [YOUR WEBSITE URL]
Please include your order number in your message so we can assist you more efficiently.
Thank you for shopping with Fashion Eyewear.